Shipping policy

Version 2.1 – February 20, 2026

1. Order tracking

• Once your order has been confirmed, you will receive a shipping confirmation email.
• This email will include a tracking link allowing you to check the real-time status of your delivery.

2. Undeliverable orders

• If an order cannot be delivered, we will contact you by email to arrange a new delivery.
• If, during a new attempt, delivery cannot be completed due to an incorrect or incomplete address, or if the recipient cannot be located at the address provided, the package will be automatically returned to our logistics partner.

👉 In this case:
• You may request the making and shipment of a new piece, at an additional cost.
• If you refuse this new shipment, a limited refund may be considered (excluding making costs and initial shipping costs already incurred). The exact amount will be assessed by our customer service team.

ℹ️ A tolerance of 0.5" (1.27 cm) may apply to design placement. Minor positioning variations are not considered defects, but rather the mark of creative individualization.

3. Shipping

• Our store currently ships only within the United States of America.
• Shipping fees within the United States of America are waived.
• Delivery times depend on the selected method and destination.
• To ensure optimal quality and reliable timelines, LAOVILAND Imagine relies on a network of certified printing and delivery partners, selected first according to quality criteria (garment making, rendering of colors, graphics and imagined textures, and respect for our designs), then according to the type of product ordered, and lastly according to the customer’s location. All of our partners are located in the United States of America.

Available shipping methods (United States):
• Economy: 4 to 8 business days.
• Standard: 2 to 5 business days.
• Express: 2 to 3 business days (available only for certain eligible items and variants, notably with a front design; not available for Alaska and Hawaii).

4. Order reception

• Upon delivery, you must check the condition of the package.
• If the package is damaged, we recommend refusing delivery and contacting our customer service.

5. Transfer of risk and ownership

• The risks related to the ordered products (loss, deterioration) are transferred to you once you (or a designated person) physically take possession of the goods.
• Ownership of the products is transferred only after full payment of the order.

6. Limitation of liability

We cannot be held responsible for delays or delivery failures caused by circumstances beyond our control (natural disasters, logistical delays, strikes, exceptional events).